Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using Ojunai (“the Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. These terms apply to all users, including business owners, employees, and anyone accessing the Service on behalf of a business.

2. Service Description

Ojunai is a WhatsApp-first AI business management platform designed for African small and medium enterprises (SMEs). The Service provides AI-powered tools for bookkeeping, invoicing, inventory management, expense tracking, customer management, and business insights — all accessible through WhatsApp and a web dashboard.

3. Account Registration

To use Ojunai, you must register an account by providing accurate and complete information about yourself and your business. Each account is tied to a single business. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You must be at least 18 years old and have the legal authority to enter into these terms on behalf of your business.

4. Subscription Plans & Billing

Ojunai offers the following subscription plans: Starter, Shop, Pro, and Business. Each plan includes different features and usage limits as described on our pricing page.

  • Billing cycles: Subscriptions are available on monthly and annual billing cycles.
  • Supported currencies: We accept payments in NGN, GHS, USD, GBP, KES, and ZAR.
  • Payment providers: Payments are processed through Paystack (for Nigeria) and Flutterwave (for other markets). We do not store your card details directly.
  • Auto-renewal: Card-based subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date.
  • Manual renewal: Subscriptions paid via mobile money or bank transfer require manual renewal before the expiry date to maintain uninterrupted access.
  • Grace period: If your subscription expires, you have a 3-day grace period to renew before your access is restricted.

5. Cancellation Policy

You may cancel your subscription at any time through the dashboard or by contacting us. Upon cancellation, you will retain access to your current plan’s features until the end of your billing period. No partial refunds will be issued for the remaining time in a billing cycle.

6. Refund Policy

Subscription fees are non-refundable. If you believe a charge was made in error or you have a billing dispute, please contact us at contact@ojunai.com. Disputed charges will be handled in accordance with the policies of the relevant payment provider (Paystack or Flutterwave).

7. Free Trial

Ojunai may offer a 30-day free trial for eligible subscription plans. During the trial, you have full access to the plan’s features at no cost. At the end of the trial period (plus the 3-day grace period), your account will automatically downgrade if you have not subscribed to a paid plan. No payment information is required to start a free trial.

8. Acceptable Use

You agree not to use Ojunai to:

  • Engage in any illegal, fraudulent, or harmful activity.
  • Misuse the WhatsApp integration, including sending unsolicited messages, spam, or content that violates WhatsApp’s terms of service.
  • Scrape, harvest, or extract data from the Service through automated means.
  • Attempt to gain unauthorised access to other users’ accounts or our systems.
  • Use the Service in any way that could damage, disable, or impair its operation.

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

9. Data & Privacy

Your use of Ojunai is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. Please review the Privacy Policy carefully.

10. Service Modifications

Ojunai is continuously evolving. We may update, modify, or discontinue features at any time. Changes to pricing will be communicated at least 30 days in advance. We may update these Terms of Service from time to time; significant changes will be communicated to you via WhatsApp or email. Continued use of the Service after changes take effect constitutes your acceptance of the revised terms.

11. Limitation of Liability

Ojunai is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

In no event shall Ojunai, its owners, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of or inability to use the Service. Our total liability for any claim related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim.

12. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these terms or your use of the Service shall be resolved in the courts of Nigeria, unless otherwise agreed by both parties.

13. Contact

If you have questions about these Terms of Service, please contact us at contact@ojunai.com.